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POLISH CUSTOMER SERVICE ASSOCI...

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POLISH CUSTOMER SERVICE ASSOCIATE IN BUCHAREST

Monster for more than 20 years is a global online employment solution for people seeking jobs and the employers who need remarkable people. We are the worldwide leader in successfully connecting people to job opportunities. Monster with his hairy foot will open the door to your career and with his massive arm will help you to climb the career ladder.

Grasp the opportunity to live and work in Poland, broaden your experience, learn new skills and establish a personal global network.

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For our Client we are looking for

POLISH CUSTOMER SERVICE ASSOCIATE

About the company :

Company’s mission is to provide access to credit for people with little or no credit history: The underbanked. By the use of its proprietary credit decision technology, is driven to bridge this gap and to provide access to credit at fair and sustainable conditions to the non-prime market segment.

This is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team.

About the position :

You will join the Customer Service team of 10 people and by the end of the year the team should increase up to 16 people. You will work in a multicultural environment on international market.

Inside, you'll find a team of bright, highly motivated individuals to work with, a fast moving environment with rapid growth where the sky is the limit, and the chance to create a real impact in the shaping of the company. All in all, you're in good hands!


Responsibilities:

  • Provide support by phone and online to company’s customers from Poland
  • Retain customers by providing excellent and personalized customer service - solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact company’s customer service again for the same issue or doubt
  • Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyze their issues, and give them a clear and effective solution
  • Conduct follow-up phone calls to customers who have unsolved questions or issues
  • Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response
  • Report any unusual events or bugs in the webpage/system to the manager
  • Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
  • Maintain contact with the Payments department for operational procedures

 Requirements:

  • Polish – native or fluent (strong accent of candidates who are not Polish natives won’t be a problem)
  • English – min. B2 (it’s a language of internal communication in the company)
  • No experience required, although basic experience in a call center or customer oriented business would be an asset
  • High degree of customer orientation and communication skills
  • Able to keep up pleasant communication with the customer at all times with a good sense of humor
  • Empathetic and can solve problems flexibly
  • With an affinity for numbers and a good attention to detail
  • Self-motivated
  • Team-player
  • Passionate about work
  • Like to be around people from all over the world
  • With an active interest in creative development

 Company’s offer :

  • 1200 EUR gross (about 850 EUR net)
  • 24 working days’ vacation/year
  • Meal Vouchers after 3 months
  • 7card (sports card) after 3 months
  • Private medical Package
  • Labor Contract (permanent contract) including 3 months of probation
  • Clear development path
  • 30 days Hotel in Bucharest paid by the Company
  • Free flight to Bucharest
  • 2 weeks of training provided by internal Training&Quality Team. After that time employed person will be supported and supervised by other team members

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